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John W Eley's avatar

You posit that the choice is between fighting harder or listening better. This ignores the third option which is to engage in more dialogue with the other. Since this requires listerning I would drop listening and replace with dialoguing. In this process individals have to listen and speak in a rule dominated fashion and what each says is as important as what they hear. If you do not know his work already I suggest that you consult Jurgen Habermas on communicative action to learn more.

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